Effective Date: July 9, 2026
At Zupito, we aim to provide a smooth and reliable ordering experience. This Cancellation Policy outlines when and how orders may be cancelled.
By placing an order through the Zupito app, you agree to this Cancellation Policy.
You may cancel your order free of charge before the restaurant, store, pharmacy, or merchant confirms and begins processing your order.
Once the order has been confirmed and preparation or packing has started, cancellation may not be possible. Any cancellation request after this stage is subject to approval by the merchant and Zupito.
Orders that have been picked up by a delivery partner or are out for delivery generally cannot be cancelled.
For parcel delivery services:
You may cancel the request before a delivery partner accepts it.
Once a delivery partner has accepted the request or collected the parcel, cancellation is generally not permitted.
A restaurant, grocery store, pharmacy, or other merchant may cancel an order due to reasons including:
Item or product unavailability.
Store closure.
Operational issues.
Unexpected circumstances beyond their control.
If your prepaid order is cancelled by the merchant, any eligible refund will be processed according to our Refund Policy.
Zupito reserves the right to cancel an order if:
Incorrect or incomplete delivery information is provided.
Fraudulent or suspicious activity is detected.
The order cannot be fulfilled due to operational or technical issues.
Delivery is not possible because of severe weather, natural disasters, government restrictions, or other unforeseen circumstances.
Eligible prepaid orders cancelled by Zupito will be refunded in accordance with our Refund Policy.
Customers choosing Cash on Delivery are expected to accept and pay for confirmed orders upon delivery. Repeated cancellations or refusal to accept COD orders may result in temporary or permanent suspension of the customer's account.
In most cases, no cancellation fee applies if an order is cancelled before confirmation.
If an order is cancelled after preparation has begun or after a delivery partner has been assigned, cancellation charges may apply where permitted by applicable law and communicated to you during the cancellation process.
Zupito reserves the right to suspend or terminate accounts that repeatedly place fake orders, misuse promotions, abuse the cancellation process, or engage in fraudulent activity.
We may update this Cancellation Policy from time to time. Any changes will be posted within the app or on our website, along with the updated Effective Date.
If you have any questions regarding this Cancellation Policy, please contact us:
Zupito
Email: support@zupito.co.in
Effective Date: July 9, 2026
