Effective Date: July 9, 2026
At Zupito, we strive to provide a reliable and convenient ordering experience. This Refund & Cancellation Policy explains when orders can be cancelled and under what circumstances refunds may be issued.
By using the Zupito app, you agree to this policy.
You may cancel your order without any charges before the restaurant, store, or pharmacy confirms and begins preparing your order.
Once an order has been accepted and preparation has started, it generally cannot be cancelled. However, cancellation requests may be considered in exceptional circumstances at Zupito's discretion.
Parcel delivery requests may be cancelled before a delivery partner has been assigned. Once a delivery partner has accepted the request or the parcel has been picked up, cancellation may not be possible.
Refunds may be issued in the following situations:
Your order was cancelled by the restaurant, store, pharmacy, or Zupito.
Payment was successfully charged, but the order could not be fulfilled.
You were charged more than once for the same order.
You received the wrong order or incorrect items.
Items were missing from your order.
The order was damaged during delivery.
A refund is approved after review by our support team.
Refunds are subject to verification and approval.
Refunds may not be provided in the following cases:
Incorrect delivery address or contact details provided by the customer.
Failure to receive the order because the customer was unavailable.
Delays caused by weather, traffic, natural disasters, or other events beyond our reasonable control.
Minor differences in product appearance, packaging, or presentation.
Customer changes their mind after the order has been prepared or dispatched.
For Cash on Delivery orders, refunds for approved claims will be processed through a mutually agreed refund method, such as bank transfer or another supported payment option.
Approved refunds for online payments will be processed to the original payment method whenever possible.
Depending on your payment provider or bank, refunds may take 5–10 business days to appear in your account.
If you experience any issue with your order, please contact Zupito Support as soon as possible through the app or by email. Providing photos or other relevant details may help us review your request more quickly.
Zupito reserves the right to investigate all refund and cancellation requests to prevent misuse or fraudulent activity. Decisions regarding refunds will be made based on the available information and applicable policies.
We may update this Refund & Cancellation Policy from time to time. Any changes will be posted within the app or on our website with an updated Effective Date.
If you have any questions regarding this Refund & Cancellation Policy or need assistance with an order, please contact us:
Zupito
Email: support@zupito.co.in
Effective Date: July 9, 2026
