Effective Date: July 9, 2026
At Zupito, we are committed to delivering your orders quickly, safely, and reliably. This Shipping & Delivery Policy explains how deliveries are handled through the Zupito platform.
Zupito provides delivery services for eligible products, including:
Food from nearby restaurants
Groceries and daily essentials
Medicines and healthcare products (where legally permitted)
Parcels and other eligible items
Delivery availability depends on your location and the service areas covered by our partner merchants and delivery partners.
Our services are available only in selected locations where Zupito operates. Delivery availability may vary based on your address, merchant location, and delivery partner availability.
Estimated delivery times are displayed during checkout and are provided for reference only.
Actual delivery times may vary due to factors such as:
Merchant preparation time
Traffic conditions
Weather conditions
High order volumes
Road closures or other unforeseen circumstances
While we make every effort to deliver orders on time, delivery times cannot be guaranteed.
Delivery charges are calculated based on factors such as:
Distance between the merchant and delivery address
Order value
Delivery location
Service type
Promotional offers, if applicable
Applicable delivery fees will be shown before you confirm your order.
Once your order is confirmed, you can track its status in real time through the Zupito app, including:
Order confirmation
Merchant preparation
Pickup by the delivery partner
Live delivery tracking
Successful delivery
To ensure successful delivery, customers should:
Provide a complete and accurate delivery address.
Provide a valid contact number.
Be available to receive the order during the estimated delivery time.
Present any required prescription when ordering medicines, where applicable.
Failure to provide accurate information may result in delays or unsuccessful delivery.
A delivery may be considered unsuccessful if:
The customer is unavailable.
The delivery address is incorrect or incomplete.
The customer cannot be contacted after reasonable attempts.
Delivery cannot be completed due to safety, legal, or access restrictions.
In such cases, additional delivery charges may apply, and refunds may not be available depending on the circumstances.
For parcel deliveries:
Customers are responsible for providing accurate pickup and delivery details.
Parcels must comply with applicable laws and must not contain prohibited or hazardous items.
Zupito reserves the right to refuse transportation of restricted or illegal items.
If you receive a damaged, missing, or incorrect order, please contact Zupito Support through the app or by email as soon as possible. We will review your request and provide an appropriate resolution in accordance with our Refund Policy.
We may update this Shipping & Delivery Policy from time to time. Any changes will be posted within the app or on our website with the revised Effective Date.
If you have any questions regarding this Shipping & Delivery Policy, please contact us:
Zupito
Email: support@zupito.co.in
Effective Date: July 9, 2026
